Axentra Health Corporation Terms and ConditionsLast Updated: May 19, 2025These Terms and Conditions (“Terms”) govern your access to and use of Axentra Health's digital platform and related Services. By creating an account or using our Services, you agree to be bound by these Terms.
  1. Scope of Services
    2. Axentra Health provides:
    • Telehealth consultations with licensed providers
    • Prescription and over-the-counter product ordering
    • LegitScript-compliant e-commerce for health and wellness products
    • Secure integration with certified EHR and pharmacy systems
  2. Eligibility
    3. You must be at least 18 years old and a resident of the United States to use our Services. You represent that all information you provide is accurate and complete.
  3. User Responsibilities
    4. You agree to:
    • Maintain confidentiality of your login credentials
    • Use Services only for lawful, personal, and non-commercial purposes
    • Not misuse or attempt to breach the platform’s security systems
  4. Medical Disclaimers
    5. Axentra Health Corporation is not a medical practice. All healthcare services are provided by independent, licensed medical professionals. Information on our platform is not a substitute for in-person medical care unless provided through a certified telehealth consultation.
  5. Payment and Subscriptions
    6. By purchasing or subscribing, you authorize us to charge your chosen ayment method. You are responsible for all fees, taxes, and renewals nless canceled in accordance with our Subscription Policy.
  6. Intellectual Property
    7. All content on the Axentra Health platform, including trademarks, software, graphics, and data, is owned by or licensed to us. You may not copy, distribute, or use any material without permission.
  7. Termination
    8. We may suspend or terminate your access to the Services for violating these Terms, suspected fraud, or inactivity. You may also close your account at any time.
  8. Limitation of Liability and Consumer Responsibilities
    9. Axentra Health and its affiliates are not liable for indirect or incidental damages arising from your use of the Services. Our total liability is limited to the amount you paid for Services in the past 12 months.
    • By using this platform and purchasing any product—whether prescription-only or over-the-counter—you acknowledge and agree that Axentra Health, its affiliates, providers, and partners are not responsible for any adverse outcomes that result from improper use, off-label use, or deviation from dosage and protocol instructions provided with your treatment plan.
    • You also agree that you will not attempt to seek reimbursement, damages, or legal action against Axentra Health or its providers for issues arising from product misuse or noncompliance with guidance. This includes any failure to follow storage instructions, dosage frequency, self-administration techniques, or related wellness protocols.
    • You waive the right to indemnify Axentra Health or its affiliated providers from any loss, cost, or liability resulting from your use or misuse of any products purchased through this platform.
  9. Governing Law
    10. These Terms are governed by the laws of the State of Colorado. Disputes shall be resolved in the courts located in Denver, Colorado.
  10. Contact
    11. For questions regarding these Terms, contact us at: support@axentrahealth.com
Certain products offered through Axentra Health require a licensed telemedicine consultation before purchase. If a product is marked as prescription-only, you will be prompted to complete a secure intake form and meet with one of our licensed medical providers to ensure the treatment is safe and appropriate for you. Axentra Health's telemedicine services are designed to offer accessible care across the U.S., but they are not a replacement for in-person evaluation in all cases. Your provider may recommend an in-person follow-up or local testing if needed. Do not use Axentra Health services in emergencies; if you are experiencing a medical emergency, please call 911 immediately. Our products are fulfilled by RD3MG, a licensed compounding pharmacy that ships directly to consumers nationwide. While Axentra Health and its medical team are fully compliant with state regulations, laws regarding telehealth and prescription medication may vary by location. Prescriptions are written by providers licensed in your state, and all clinical decisions are made based on your unique health profile. We reserve the right to cancel or delay orders that cannot be lawfully fulfilled in your state. Axentra Health is not a subscription-based platform. All purchases are made one at a time. For each new order, you will be required to log in to your account, complete a new intake form, and undergo provider review for approval. This ensures that your treatment remains current and aligned with any changes in your health or lab work. There is no automatic renewal, and you will always have full control over what you order and when. All health data submitted through Axentra Health—including your medical history, lab results, and intake forms—is handled in accordance with strict privacy and security protocols. Lab work required for specific treatments (such as testosterone therapy) will be ordered by your provider and performed through integrated national lab partners like Quest Diagnostics or LabCorp. These results are securely transmitted through our electronic health record system and are reviewed by your provider before any prescription is approved.
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